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Shipping & Returns

Shipping Policy

Shipping Policy

Thank you for choosing LUMINAONE PRO ! We strive to provide the best service and ensure your items are delivered promptly.

  • Free Delivery: We offer free delivery on all orders over £50.

  • Next Day Delivery: Orders placed by 2 PM will be delivered the next day. Please note that this applies to business days only, and excludes weekends and public holidays.

  • Standard Shipping: For orders under £50, standard shipping rates apply and delivery times may vary based on your location.

  • Order Processing: We process orders as quickly as possible. You will receive an email confirmation once your order has been shipped.

If you have any questions or need further assistance, please don't hesitate to contact us. We appreciate your business and look forward to serving you!

Return & Exchange Policy

At LUMINAONE PRO, we want you to be completely satisfied with your purchase. We understand that sometimes items are not what you were looking for, and we’re here to help.

  • Return Conditions: Items must be returned in the same condition as received, with no wear, scratching, marks, or signs of use. The original packaging must be in a resealable condition.

  • Return Period: You have 30 days from the date of purchase to return an item.

  • Return Process: To initiate a return, please contact our customer service team. We will provide you with a return authorization and detailed instructions on how to return your item.

  • Refunds: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to appear on your account.

We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or need further assistance, please don’t hesitate to reach out to us.

Thank you for choosing LUMINAONE PRO. We value your business and look forward to serving you again!

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